Mr. Matthias Hoyer
Mr. Thomas Meyer
Domiciled and registration court Hamburg: HRB 81937
VAT-ID-Nr.: DE 813326245
Responsible for the content
Mr. Matthias Hoyer
HOYER Handel GmbH
1. Information regarding the collection of personal data
1.1. In the following we advise you about the collection of personal data when using our MC website. Personal data means any data that relates to you personally, such as name, address, email addresses, user behaviour.
1.2. The Controller under Art. 4 para. 7 of the EU General Data Protection Regulation (GDPR) is
HOYER Handel GmbH, Tasköprüstraße 3, 22761 Hamburg, Germany
00800 555 00 888
1.3. You may contact our Data Protection Officer at [email protected] or our postal address with the addition "Der Datenschutzbeauftragte (The Data Protection Officer)".
1.4. If we involve any external service providers commissioned by us for individual functions of our services, or if we wish to use your data for commercial purposes, we will inform you in detail below about the relevant procedures. In this respect, we will also indicate the defined criteria of the storage period.
2. Your rights
2.1. As regards to your personal data, you have the following rights in your dealings with us:
– Right to rectification or erasure,
– Right to restriction of processing,
– Right to object to processing,
– Right to data portability.
In order to exercise these rights, you can contact us using the contact information of the Controller (Section 1.3) or Data Protection Officer (Section 1.4) as specified above.
2.2. Moreover, you have the right to complain to a data protection supervisory authority about the processing of your personal data by us.
3. Objection or withdrawal of consent
3.1. If you have consented to the processing of your data, you may withdraw such consent at any time. Such a withdrawal of consent will affect the permissibility of your personal data being processed, after you have informed us of this.
3.2. Where we base the processing of your personal data on the balancing of interests, you may object to its processing. This is the case if its processing is not required in particular for fulfilling a contract with you as described by us in the relevant description of the functions above. When you exercise your right to object, you will be requested to give the reasons why we should not process your personal data in the manner we do. In the event of your justified objection, we will review the facts and either cease to process your data, or adjust data processing, or demonstrate to you our compelling legitimate grounds for continuing to process your data. Please send your objection to the contact address or email mentioned in Section 1.3. As a matter of course you may object to the processing of your personal data for purposes of advertising and data analysis at any time. You may notify us of your objection to advertising purposes via the contact details provided under Controller.
4. No obligation to disclose personal data
Neither contractual or statutory obligations nor the conclusion of a contract will require you to disclose any personal data. Any disclosure of personal data is entirely voluntary. A non-disclosure might result, however, in not being able to make full use of our website or to use it at all.
5. Collection of personal data when visiting our website
5.1. If you visit the website merely for information purposes, i.e. you do not register or do not transmit information otherwise, we will only collect such personal data that your browser transmits to our server. If you wish to view our website, we will collect the following data that is of technical relevance to us to show you our website and ensure stability and security (the legal basis is Art. 6 (1) sentence 1 lit. f of the GDPR):
– IP address
– Date and time of the request
– Time zone difference to Greenwich Mean Time (GMT)
– Contents of the request (specific page)
– Access status / HTTP status code
– Website from which the request was forwarded
– Websites accessed by the system of the user via our website
– Bytes transferred of the requested URL
– Operating system and its interface
– Language and version of the browser software.
We save this data for a period of 7 days in what is known as a log file. After that period the data will be erased.
5.2. In addition to the above data, cookies are stored on your computer when you visit our website. Cookies are small text files that are stored on your hard disk with respect to the browser you use and by means of which certain information is sent to the party that has set the cookie (in this case: us). Cookies are not able to execute programs or transfer viruses to your computer. They serve to make the Internet offering more user-friendly and effective.
5.3.1. This website uses the following types of cookies, the scope and functionality of which are explained below:
- Necessary cookies
- Cookies for the production of statistics
- Cookies that analyse your preferences
- Cookies for marketing purposes
5.3.2. Necessary cookies guarantee functions that enable you to use our websites as intended. Your consent is not required for the use of mandatory cookies on our website. For this reason, mandatory cookies cannot be deactivated or activated individually.
5.3.3. Cookies for the production of statistics, for an evaluation of your preferences and for marketing purposes serve to improve our services and marketing measures and are only used with your prior explicit consent.
5.3.4. You may configure your browser setting as you like and, for instance, refuse to accept third-party cookies or all cookies. Please note that in this case you may not be able to use all functions of this website.
5.3.6. To be specific, the following cookies are used:
|Cookie||Third party, if any, who sets the cookie||Purpose||Expiry after|
|ESSENTIAL COOKIES not requiring consent|
|__cfduid||Used by the Cloudflare content network to identify trustworthy web traffic||29 days|
|SRVNAME||Allows load distribution to different servers. The selected server is recorded via the cookie so that automatic load distribution will be possible during the next visit.||Session|
|fe_typo_user||Retains the user’s states with all page requests.||1 day|
|CookieConsent||Stores the user’s consent status for cookies on the current domain.||365 days|
|cf_ob_info||Used to recognise whether the website is inaccessible, in case of maintenance of content updates - The cookie allows the website to present the visitor with a notice on the issue in question.||1 day|
|cf_use_ob||Used to recognise whether the website is inaccessible, in case of maintenance of content updates - The cookie allows the website to present the visitor with a notice on the issue in question.||1 day|
|JSESSIONID||Retains the user’s states with all page requests.||Session|
|Essential cookies requiring consent|
|cookieuserid||Stores the user’s consent status for cookies on the current domain.||365 days|
|_ga||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 years|
|_gid||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||1 day|
|_gat||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 years|
6. Contact via email
6.1. When you contact us via email or phone, the data provided by you (your email address, and if appropriate your name, telephone number and message) will be stored by us in order to be able to answer your questions. We will erase the respectively collected data once we no longer require their storage, or restrict their processing if statutory retention obligations exist.
6.2. We process this data in order to offer you the desired/requested service. The data processing takes place on the basis of a contract (Art. 6 (1) sentence 1 lit. b of the GDPR), to the extent this relates to questions regarding your purchase in our MC accessories shop. For the performance of other customer services and for answering your requests, the data is processed for the purposes of legitimate interests (Art. 6 (1) sentence 1 lit. f of the GDPR) because it facilitates the provision of a satisfactory customer service consultation.
7. Contact via online chat
7.1 In order to answer any questions you may have in relation to the use of our website in as simple a manner as possible, we offer you the opportunity to contact us directly via online chat. When you contact us in that manner, the data provided by you during that communication (your messages, and your name and email address or your telephone number if you share these with us) will be stored by us in order to be able to answer your questions. We will erase the data collected in this context once we no longer require them to be stored (typically after having answered your request), or restrict their processing if statutory retention obligations exist.
7.2 We process these data in order to handle your request in as uncomplicated a manner as possible. The data processing takes place on the basis of a contract (Art. 6 (1) sentence 1 lit. b of the GDPR), to the extent this relates to questions regarding your purchase in our MC accessories shop. For the performance of other customer services and for answering general inquiries , the data is processed pursuant to our aforementioned legitimate interests (Art. 6 (1) sentence 1 lit. f of the GDPR) because it facilitates the provision of a satisfactory customer service consultation.
7.3 In addition to the data specified under 6.1., we also store log files and chat histories in order to ensure the technical security and functionality of the online chat. We will erase these data once their storage is no longer required. The legal basis for the data processing in accordance with Article 6 (1) sentence 1 lit. f GDPR is our legitimate interest in ensuring error-free and secure functioning.
7.4 The online chat is operated by a service provider with which we have concluded an order processing contract. The processing of your data takes place within the EU.
8. Creating a user account on the website
You may create a user account in the MC app, on the website www.monsieur-cuisine.com and in the Monsieur Cuisine connect food processor. Registered users may use the following features free of charge:
- Selection and synchronisation of favourite recipes
- Illustration and publishing of recipes you have created yourself
- Commenting on recipes of other users
- Access to downloadable and printable Monsieur Cuisine cookbooks (only possible on the website)
- Creation of shopping lists (only possible in the MC app; no synchronisation with your user account)
- Synchronisation of user accounts between the MC app, MC website and MC connect
During the creation of a user account in the app or on the website we collect the following data:
- Automatically assigned user ID
In addition you may provide the following optional information:
- Profile picture
- Appliance type used
- Recipes you have created (only on the website)
- Your own recipe images (only on the website)
- Comments (optionally)
The data collection serves the purpose of allowing you to use the features listed above.
Your password and your email address cannot be accessed by others and they will also not be disclosed to a third party. We will also use your email address
- to support you if you experience problems with your user account.
Your favourite recipes cannot be accessed by anyone other than yourself. Your user-generated recipes and comments as well as your nickname and profile photo, if uploaded, may be disclosed to third parties.
The collection and processing of this data is based on the usage agreement concluded when the user account was created and falls under Art. 6 (I) sentence 1 lit. b GDPR.
The data will be processed by service providers of the following categories:
- Service providers for hosting and infrastructure operations
- Service providers for support, content editing and administration of user accounts
- Service providers for the administration of the systems
- Service providers for email hosting
All data processing takes place exclusively on servers located within the EU.
The data will be stored for as long as your user account remains active. You can delete your user account and all data associated with it at any time in the “My Profile” section of the www.monsieur-cuisine.com website, or in the app’s “Profile Area”.
If you delete your user account as described above, your previously uploaded comments and recipes will only be anonymised and continue to be made available to other visitors to the website and the MC app. If you would like us to delete all of your comments and recipes, please submit this request expressly in a separate email to [email protected] We will then delete all of your recipes and comments.
9. Synchronisation of the optional information with MCC
Once you have connected your Monsieur Cuisine connect to the internet and logged in via your user account, your user account will be synchronised, i.e. the favourite recipes stored in your profile on the MC website will be coordinated with the user data already stored to your user account on the MCC, and will there be adjusted for the purpose of further use on your MCC.
This processing is done to fulfil our obligations provided in the usage agreement. The legal basis is therefore Art. 6 (1) lit. b GDPR.
10. Routine erasure and blocking of personal data
We will process and store your personal data only for the period required to achieve the processing purpose or if this is provided for by the European body issuing directives and regulations or any other legislator in laws or regulations to which we are subject. If the processing purpose is cancelled or when a data retention period specified by the European body issuing directives and regulations or another competent legislator expires, the personal data will be blocked or erased routinely and according to the statutory provisions.
11. Mailchimp and Amazon Simple Mail
We send so-called transaction mails to the owners of user accounts. These are emails in which we ask you to verify your email address for a "double opt-in", send you a link to reset your password via the "Forgot Password" function, or inform you of changes to the Terms & Conditions of Use.
We send transactional emails via the services Mailchimp and "Amazon Simple Email Service” from the USA. It is necessary to send these emails via a specialised service provider to ensure that they are delivered to your email account and, if possible, to reduce the likelihood that these emails are classified as spam by your email provider. With both service providers we have concluded an order processing contract within the meaning of Art. 28 GDPR. The adequate level of data protection is guaranteed by the use of the EU standard contractual clauses. It is of particular importance for us that you receive transactional emails (e.g. a request for a "double opt in"). The normal way of sending emails e.g. via the PHP script functions of the web server is not a suitable alternative. While taking into account the usual need for data protection, we consider transactional emails to offer an adequate level of protection with regard to the EU standard contractual clauses, which means that consent is not necessarily required.
The legal basis for the sending of these transactional emails is Art. 6 para. 1 (b) GDPR.
12. Social Media plug-ins
13. Share buttons
On our website, you can share postings on social media (especially: Facebook). This sharing takes place via transfer to an external link – within our website no connection is established to the Facebook servers via the share buttons. Accordingly, when you access our website, as a matter of principle, data will not automatically be transferred to social networks. Only if you click on the respective button, your internet browser will establish a connection to the Facebook servers, i.e. by clicking on the respective button you consent to your internet browser’s establishing a connection to the Facebook servers and transferring user data to the respective operator of the social network.
Facebook stores the data collected about you as user profiles and uses them for the purposes of advertising, market research and/or the needs-based design of its website. Such evaluation is specifically performed (also for users that are not logged in) to display needs-based advertisements and to inform other social network users about your activities on our website. You have the right to object to the creation of these user profiles, but you will have to contact Facebook to exercise this right. Via the Share button we give you the opportunity to interact with social networks and other users so that we can improve our offering and make it more interesting for you as a user.
The data are transferred regardless of whether you have an account at Facebook and are logged in there. When you are logged in at Facebook, your data that we have collected on our website will be assigned directly to your existing account with the plug-in provider. We recommend logging out regularly after using a social network, but especially before activating the Share button, as this will prevent the data from being assigned to your profile with the plug-in provider.
Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA;
The embedding takes place on the basis of your consent in accordance with Art. 6 Para. 1 sentence 1 (a) GDPR, provided that you have given your consent by clicking on the preview image. Please note that the embedding of many social plugins means that your data will be processed outside the EU or EEA. The consent granted by clicking on the button therefore also includes your consent to the processing of your data in the USA by the service provider Facebook in accordance with Art. 49 para. 1 sentence 1 (a) GDPR. The USA is considered by the European Court of Justice as a country with an inadequate level of data protection by EU standards. In particular, there is the risk that your data may be processed by the US authorities for surveillance and monitoring purposes, potentially without any possibility of legal remedy. If you no longer wish for your personal data to be processed by the enabled social plugins, you can prevent any future processing by no longer clicking on the preview image or symbol of the respective social plugin.
14. Embedded YouTube videos
14.1. We have embedded YouTube videos in our website, which are stored at www.YouTube.com and can be played directly from our website. These have all been embedded in “enhanced privacy mode“, i.e. no data about you as a user will be transmitted to YouTube as long as you do not play the videos. The data specified in paragraph 2 will only be transmitted when you play the video. We have no influence on this data transmission.
14.2. By playing the videos, YouTube receives the information that you have called up the respective sub-page of our website. In addition, the following data
–Date and time of the request
–Time zone difference to Greenwich Mean Time (GMT)
–Contents of the request (specific page)
–Access status / HTTP status code
–Volume of data transmitted in the specific case
–Website from which the request was forwarded
–Operating system and its interface
–Language and version of the browser software
will be transmitted. This takes place irrespective of YouTube providing a user account, through which you are logged in, or if no user account exists. When you are logged in at Google, your data are associated with your account immediately. If you do not wish the association with your profile at YouTube, you shall have to log out before activating the button. YouTube stores your data as user profiles and uses them for the purposes of advertising, market research and/or the needs-based design of its website. Such evaluation is specifically performed (even for users that are not logged in) to provide needs-based advertisements and to inform other social network users about your activities on our website. You have the right to object to the creation of these user profiles, but you will have to contact YouTube to exercise this right.
14.3. The embedding takes place on the basis of your consent in accordance with Art. 6 Para. 1 sentence 1 (a) GDPR, provided that you have given your consent by clicking on the preview image. Please note that the embedding of many social plugins means that your data will be processed outside the EU or EEA. The consent granted by clicking on the button therefore also includes your consent to the processing of your data in the USA by the service provider Facebook in accordance with Art. 49 para. 1 sentence 1 (a) GDPR. The USA is considered by the European Court of Justice as a country with an inadequate level of data protection by EU standards. In particular, there is the risk that your data may be processed by the US authorities for surveillance and monitoring purposes, potentially without any possibility of legal remedy. If you no longer wish for your personal data to be processed by the activated social plugins, you can prevent any future processing by no longer clicking on the preview image or symbol of the respective social plugin
15. Use of Google Analytics
This website uses Google Analytics, a website analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called “cookies“, text files that are stored on your computer or mobile device and facilitate an analysis of your use of the website. The information about your use of this website generated by the cookie (including your IP address) is transferred to one of Google’s servers in the USA and stored there. We use Google Analytics only with activated IP anonymisation (“anonymize IP”). Thus your IP address will be truncated by Google within the member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there.
Google will use this information to evaluate your use of the website, to compile reports about website activities for the website operator, and to provide other services relating to website and internet use, in particular also functions for Google Analytics reports on performance according to demographic characteristics and interests. With the use of Google Analytics Demographics and Interest Reporting we can process data resulting from the interest-based advertising pursued by Google and/or data from third parties relating to our advertising audience (e.g. age, gender and interests) in connection with Google Analytics for targeted and optimised advertisement activities, strategies and contents of our website.
Google may also pass on this information to third parties insofar as this is required by law or if third parties process this data on behalf of Google. Moreover, it cannot be ruled out that the data is inspected by US authorities.
The following types of data are processed by Google:
- Online identifiers (including cookie identifiers)
- IP address
- Date and time of the visit
- User data
- Click path
- App updates
- Browser information
- Device information
- Pages visited
- Referrer URL
- Flash version
- Location information
- Widget interactions
You can prevent the usage of cookies by selecting an appropriate setting in your browser software; however please note that if you do this, you may not be able to use the full functionality of this website. You can also opt out from the Google Analytics tracking function with effect for the future by downloading and installing the Google Analytics opt-out browser add-on for your current web browser: tools.google.com/dlpage/gaoptout;
The IP address that your browser transfers in the framework of Google Analytics will not be associated with other data stored by Google.
In accordance with Art. 6 (1) lit. a GDPR, the legal basis for the processing of personal data described here is your declaration of consent. For the exceptional cases in which personal data is transmitted to the USA, your consent serves as the legal basis in accordance with Art 49 I sentence 1 (a) GDPR. Please note the following: The USA is considered by the European Court of Justice as a country with an inadequate level of data protection by EU standards. In particular, there is the risk that your data may be processed by the US authorities for surveillance and monitoring purposes, potentially without any possibility of legal remedy. You can revoke your consent to data transfer outside the EU or EEA at any time by selecting the option "Use necessary cookies only" in the cookie settings.
By integrating Google Analytics, we pursue the purpose of analysing the user behaviour on our website and being able to react to it; moreover it enables us to check and optimise the effectiveness of our online advertising activities. This helps us to continuously improve our services.
This website also uses Google Analytics for the cross-device analysis of visitor flows based on a user ID. In your Google customer account under “My Account“ / “Personal info” you may deactivate the cross-device analysis of your use of our website.
16. Social Media Profiles
We maintain a company profile on some social networks, as described below, to facilitate communication with users and interested parties and to provide further information or content.
Please note that personal data of users may also be processed outside the European Union. This may result in risks for users, e.g. it may be more difficult to enforce the rights of users.
If you leave us messages or comments on these profiles, we process your personal data in order to communicate with you. This represents a legitimate interest; the legal basis is Art. 6 (1) 1 lit. f GDPR. No further storage of communication data takes place on our part outside these networks.
The terms and conditions of the operators of these platforms apply. Please note that we cannot provide any further information about the personal data processed by these operators during your visit to the above networks. If you nevertheless require support, you can of course contact us.
Types of data processed: Contact data (e.g. email, telephone number), content data (e.g. entries in online forms), user data (e.g. websites visited, interest in content, access times), metadata/communication data (e.g. device information, IP addresses).
Data subjects: Users (e.g. visitors to websites, users of online services).
Purpose of processing: Contact requests and communication, feedback (e.g. collecting feedback via online form), marketing.
Legal basis: Legitimate interests (Art. 6 Para. 1 Clause 1 lit. f GDPR).
Services and service providers used:
Terms & conditions of use
Terms & Conditions of Use for the www.monsieur-cuisine.com website and the user domain (website, app, Monsieur Cuisine connect)
1. Scope of terms & conditions of use
The following terms and conditions of use apply to a.) the www.monsieur-cuisine.com website provided by HOYER Handel GmbH, Tasköprüstraße 3, D-22761 Hamburg (hereinafter referred to as HOYER Handel), the MC app and MCC food processor, and to the services and content available without registration.b.) the user domain provided by HOYER and accessible after registration, as well as the content and services provided there.
These general terms & conditions of use may be replaced by additional terms & conditions (e.g. terms & conditions of participation for competitions) in individual cases. Orders from our Monsieur Cuisine accessory shop are exclusively subject to the terms and conditions for the accessory shop. By using our website you accept the applicable version of the terms and conditions of use. For registered users the terms & conditions of use valid at the time of registration apply.
2. Copyright and other property rights
The content of the domain accessible without registration (section 1a) and of the user domain (section 1b), in particular graphics, photos, audio, video, scripts and text and their layout on the website, are subject to copyright and other protective legislation.
In particular the recipes published on the website and the recipe collections and cookbooks are protected by copyright. However they can be downloaded as a pdf file and, if applicable, printed for private use.
HOYER Handel grants the user the non-exclusive, non-sublicensable, unrestricted rights of use to the published recipes to the extent specified below. The user may download and reproduce, without limit, these recipes for private purposes. The user may pass on the recipes free of charge to personal acquaintances and relatives for private use to the extent specified above. Any use beyond the scope specified above is not permitted. Commercial use of the recipes is specifically excluded. The content of the domain accessible without registration (section 1a) and of the user domain (section 1b) may not be used for commercial, business and/or public purposes. In particular it may not be copied, distributed, amended or made accessible to third parties. References to protective legislation must not by removed. Unless specified otherwise, all trademarks are protected by trademark laws for the benefit of HOYER Handel GmbH or one of its licensers. This applies in particular to brand names, logos and emblems.
3. Granting of rights to submissions, personal posts, and in particular recipes
Publications and/or submissions (suggestions, ideas, recipes and other content that you submit to HOYER Handel or post on www.monsieur-cuisine.com after registration) are deemed to have been submitted on a non-confidential basis and HOYER Handel is therefore not under any obligation to treat these submissions as confidential. HOYER Handel is the service provider as defined by Section 7 I TMG [German Telemedia Act]. HOYER Handel is liable for proprietary content that is provided as part of the service in accordance with the provisions of clause 8 below. HOYER Handel does not take ownership of content published by users. In accordance with the statutory provisions HOYER Handel is not obligated to check the legality of content published by users or to examine it for legal infringements. The user grants HOYER Handel the unrestricted right to edit contributions submitted/posted by them if applicable and to make them publicly accessible on the www.monsieur-cuisine.com website or in the user domain that can be viewed through the app and MCC. The user accepts that Hoyer may allow the recipes they post to be downloaded as a pdf for private purposes, reproduced without limit, and passed on free of charge to personal acquaintances and relatives for private use to the extent specified above by other users. The user is responsible for ensuring that none of their submissions/publications infringes the rights of third parties, including copyright, trademark rights, patent rights, trade secrets, privacy or other personal rights or intellectual property rights. To this extent the user indemnifies HOYER Handel against all claims of third parties and the appropriate costs of legal defence.
4. Prohibited user behaviour
Users of the domain accessible without registration (section 1a) and of the user domain (section 1b) are prohibited from:
- causing harm to persons through their use of the service, or violating privacy rights,
- acting immorally in their user behaviour,
- posting or otherwise making accessible content that is libellous, defamatory, obscene, offensive, pornographic, promotes violence or breaches privacy,
- infringing commercial property rights or copyright or other property rights and advertising products or services.
- soliciting items of monetary value.
User activities aimed at rendering this website non-functional or at least hindering its use are prohibited and can lead to prosecution under civil and criminal law.The user is prohibited from subscribing third parties to newsletters, competitions, etc. without their knowledge and express consent. If a user breaches the above rules of conduct, HOYER Handel may block them from accessing the domain accessible without registration (section 1a) and of the user domain (section 1b) at any time.
5. Registering for a user account
In the user domain accessible after registration, we offer the following features, amongst others:
- Selection of favourite recipes
- Illustration and publishing of recipes you have created (only possible on the website)
- Commenting on recipes of other users
- Creation of shopping lists (feature only available in the app)
- Free download of Monsieur Cuisine cookbooks (only possible from the website)
- Synchronisation of user accounts between MC app, MC website and MC connect
In order to be able to use these features, the user must register with a freely chosen user name and an email address. The user can also upload a profile/user photo and specify the type of machine they use.After registering, the user automatically receives an email notification. This contains a link with which to complete registration for the user account. After successful confirmation, the user account is created. Once the account has been set up the user can e.g. submit comments and reviews and post and comment on their own recipes with photos. They can also save their favourite recipes in their profile. The MC Cuisine app additionally provides the option of creating shopping lists. The above user behaviour provisions must be complied with here. Hoyer Handel is entitled to delete individual posts or parts of posts by the user at any time at its own discretion. Regardless of the aforementioned right, HOYER will remove content that constitutes prohibited user behaviour in accordance with clause 4. The term content here includes software and other files and links to other content. However no entitlement to such measures exists on the part of the user, including in respect of posts by third parties.
6. Ordering from the online shop
To order from our online accessories shop, you must provide all information necessary to process the order (e.g. name, address, age, payment details, telephone number).
7. Terms & conditions of participation in competitions
From time to time the user will be invited to take part in competitions on the www.monsieur-cuisine.com website or in the user domain. The following general provisions apply for participation in these competitions: Legal action is excluded. No cash alternative is available for prizes. Employees of HOYER Handel GmbH and their relatives are excluded from participating in competitions. Participation in competitions is allowed on a personal basis only. Participation via a competition service company in particular is excluded. These terms & conditions may be modified or replaced by other specific terms & conditions of participation in individual cases. The specific terms & conditions will then take precedence over the general terms & conditions of participation.
The user is personally responsible for their own behaviour in connection with the domain accessible without registration (section 1a) and of the user domain (section 1b). HOYER Handel will regularly manage and maintain this website and the user domain. However, HOYER Handel cannot guarantee the uninterrupted availability of the website and user domain or the accuracy of the information they contain. HOYER Handel will be liable for wilful intent and gross negligence. Furthermore, HOYER Handel will be liable for negligent infringement of obligations, the performance of which is necessary for proper execution of the contract, the infringement of which jeopardises the achievement of the purpose of the contract and the compliance with which you as a customer generally rely on. However, in the latter case HOYER Handel will only be liable for damage foreseeable and typical for this type of contract. HOYER Handel will not be liable for the slightly negligent violation of obligations other than those specified in the above sentences. The above liability exclusions do not apply to injuries to life, limb or health.Data communication via the internet cannot be guaranteed to be fault-free and/or available at all times in accordance with the current state of the art. The above limitations of liability also apply on behalf of our legal representatives and vicarious agents. Liability in accordance with the product liability law remains unaffected.
9. Third party links/content
The domain accessible without registration (section 1a) and the user domain (section 1b) contain links to websites. They are provided merely as a service offer for users. If you click on one of these links, you leave the Monsieur Cuisine website, app or user domain. The use of links is at your own risk. HOYER Handel cannot check all websites of other companies and has no influence on their respective content. HOYER Handel therefore accepts no responsibility for their content, nor does it take ownership thereof.
10. Changes to the website and terms & conditions of use
HOYER Handel is entitled to modify the content and layout of the website and user domain. The same applies to these terms & conditions of use. Changes to the terms & conditions of use will become effective for registered users if they have been announced by email at least four weeks in advance and accepted by the user. The announced changes will be deemed accepted if the user does not object to the changes within four weeks of receipt of the announcement. Objections can be sent by post or email to the address specified in the imprint and will be deemed to be on time if they are sent within the specified period. HOYER Handel will provide specific information about the significance of the time limit and the legal consequences of remaining silent in the email announcing the changes. The legal consequences (acceptance through silence) only come into effect if the aforementioned information has actually been distributed.
11. Duration of usage agreement and termination/deletion of user account
The usage agreement can be terminated by the registered user at any time without notice and without specifying reasons by using the “delete profile function” in the “My profile” section of the website or in the app. Alternatively you can have user account deleted by sending an email to [email protected] Hoyer Handel ordinarily has the right to terminate the usage agreement with any registered user without specifying reasons with a notice period of four weeks.The right to extraordinary termination with good cause, in particular due to significant or repeated infringement of these terms & conditions of use, remains unaffected. Section 314 of the BGB [German Civil Code] applies.