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  • Important information

    Dear customer, you want to use all the great features and get new recipes of Monsieur Cuisine connect?

    Our recommendation: download our latest software update now. Please be sure to install this before using the device for the first time. We also strongly recommend all existing customers to update their device. You can find detailed instructions here.

FAQs about Monsieur Cuisine connect

You may well find the answer to your question is already there:

Please perform a software update. Detailed instructions are available under “How do I perform a software update on the MC connect?” and “How do I carry out the initial set-up?”

1. Wrong login

Please check that your email address and password are spelled correctly.

 

2. Update necessary

Please read the FAQ “How do I perform a software update on the MC connect?

 

 

To perform a software update, please carry out the following steps: - Go to “Settings” (top right), then “About...” and press “Open”.

- The update will start automatically. Alternatively, you can scroll down and select “Search for update”.

- The appliance will not go into automatic sleep mode while the update is downloading.

After the download has been successful, installation will run automatically in the background (max. 30 mins).

Leave the appliance on during this time, without using it. The appliance will then restart and sound a signal to confirm.

In order for you to be able to use the appliance properly, you should always perform a software update before you first turn it on. - Turn on your Monsieur Cuisine connect using the switch on the side.

 

- Select your language. Read the privacy declaration and press “Acknowledge”.

- Press “Next”, select your WiFi network from the list, enter your password and press “Connect”, read the Declaration of consent and select “Allow” or “Reject”.

- Use existing account” or “Skip” and then “Register new account”.

- You can either watch the tutorial or skip it by pressing on the “X” in the top right corner.

- You can either watch the tutorial or skip it by pressing on the “X” in the top right corner.

- Go to “Settings” (top right), then “About...” and press “Open”.

- The update will start automatically. Alternatively, you can scroll down and select “Search for update”. - The appliance will not go into automatic sleep mode while the update is downloading.

- After the download has been successful, installation will run automatically in the background (max. 30 mins).

- Leave the appliance on during this time, without using it. The appliance will then restart and sound a signal to confirm.

- Click on “Acknowledge”, then “Next”.

- Press “Next”, read the Declaration of consent and select “Allow” or “Reject”.

- Now log in with your existing user account or register from scratch.

This allows you to log into your user account on your appliance and get the latest software updates. 

First, please make sure first that your WiFi is connected. If you are online but still can’t log in, please perform an update:

- Go into Settings (top right) and click on ‘About’.

- Then scroll all the way down to the bottom and click on ‘Search for updates’. While the update is ongoing, progress will be displayed and the device should briefly switch to sleep mode and then restart.

The update takes some time, so do not switch off the device while it is in progress! If the update is not yet available for your device, please try again after an hour or at a later time. You should then be able to log in without any issues.

After it has been switched on, MC connect automatically checks whether there is a new software version.
If you want to perform an update manually, proceed as follows:

- Click on Settings (top right)

- Then scroll right to the bottom and click on ‘Search for updates’. While the update is ongoing, progress will be displayed and the device should briefly switch to sleep mode and then restart.

The update takes some time, so please do not switch off the device while it is in progress! If the update is not yet available for your device, please try again after an hour or at a later time.

See the instructions under ‘Settings’ in the tutorials for more detail. (See also the operating instructions under Using the mixing bowl -> Inserting mixing bowl and closing the lid of the mixing bowl.)

Press the symbol for automatic programs on the screen. This will take you to all of the automatic programs. See the instructions under ‘Settings’ in the tutorials for more detail.

See the instructions under ‘Settings’ in the tutorials for more detail. (See also the operating instructions under Scales -> Easy weighing and weighing with the Tare function.)

Safety first: the lid of the mixing container must be tightly closed so that no hot liquids can escape during the blending process; otherwise there is a risk of scalding. If the lid is not properly closed, an information message will appear on the screen and the appliance will either not start or the preparation phase will be interrupted.

Please check that the pot has been inserted the right way around. The pot symbol on the mixing bowl must be at the front (see the operating instructions under Using the mixing bowl -> Inserting the mixing bowl). The pins underneath the mixing bowl must be inserted into the openings provided.

Please check that the plug has been properly inserted into the socket, then press the ON/OFF button on the right-hand side of the appliance.

The speed cannot be increased to any higher than setting 3 at a temperature of over 37 °C.

Using this function allows you to perform tasks like adding more ingredients through the fill opening without having to interrupt the automatic program or the pre-set functions.

Processing vividly coloured foods like carrots, broccoli, pumpkin, curry powder, turmeric, etc. can cause staining to the lid. This is not a material defect and does not present any risk to health. In order to prevent the lid from becoming discoloured, we recommend rubbing the inside of the lid with a little oil. If the lid is already stained, rub it with oil before cleaning, as many natural dyes are fat-soluble. In the event of strong discoloration, it may help to leave the lid out in bright sunlight for a little while, as this can help the staining to fade over time.

If the appliance’s motor has to work particularly hard – when kneading thick dough, for instance – the heat generated by the motor causes a smell. This is no cause for concern – the smell is completely harmless. Give the appliance a break by leaving it to cool off for around 30 minutes before resuming your task.

In order to get a good mixing ratio, the motor runs irregularly on the lower settings. This is pre-set for the automatic programs. If this puts too much strain on the appliance, give it a break by leaving it to cool off for around 30 minutes before resuming your task.

Check whether the lid is on properly. If the lid seal or the seal beneath the blade are not fitted properly, this can result in liquid escaping. Insert the seal and check that it is in the correct position. Damaged seals must be replaced, and the appliance must not be used until this has been done.

In order to disconnect the appliance from the mains, press the ON/OFF switch on the lower right-hand side of the appliance. In order to disconnect the power supply completely, remove the plug from the socket.

It does this to save electricity. If it is not used for a few minutes, the Monsieur Cuisine connect automatically goes into standby mode. A warning will appear on the screen beforehand. In standby mode the appliance is using less than 1 watt, but is ready to use immediately at any point.

The Monsieur Cuisine connect can be woken up / activated simply by pressing the control knob.

Check whether the steamer attachment is properly in place and that the steaming function is switched on. You can select this via the basic/automatic program and then by pressing the START button (see operating instructions in the Steaming section). This initiates a 10-minute heating-up phase, which allows the appliance to reach the required temperature. The steaming process only begins once this phase is complete. Check that there is enough liquid in the mixing bowl.

This function can only be activated by keeping the TURBO symbol pressed down. Press the TURBO symbol on the screen and hold it down for a few seconds. The appliance will stop as soon as you stop pressing the button. Repeat the process if you do not yet have the consistency that you want.

The TURBO selection function only works:
- if the appliance has already been started;
- if no automatic program has been selected;
- if the temperature of the food is below 60 °C.

Apart from the basic appliance itself, all of the parts are dishwasher safe. Always remove the blade from the mixing bowl and take off the seals. Place these in the dishwasher separately.

If your appliance is switched on but is not responding or allowing you to adjust any settings, you will need to restart it. To do this, switch the ON/OFF switch on the right-hand side of the appliance to 0 and wait for 30 seconds. Then turn the ON/OFF switch back to I to switch on the appliance.

Establishing a WiFi connection is not an absolute must. However, this is necessary if you want to be able to access all of our other recipes for the Monsieur Cuisine connect.

Please check whether your WiFi router is switched on and sending out a signal, and that the appliances have made a connection (see the operating instructions in the sections Establishing a WiFi connection and Malfunctions, causes and solutions. Check the settings on the appliance.

Please follow the instructions in the Establishing a WiFi connection section of the operating instructions.

Logging into your user account on your appliance allows you to consult your favourite recipes, add others to your favourites and automatically receive new recipes from the Monsieur Cuisine team.</o

If you connect the appliance to the WiFi and log in to your user account, you will have access to all of our recipes for the Monsieur Cuisine connect.

Updates are required to keep the appliance up to date, allowing you to make the most of any improvements or modifications.

Logging on to the appliance via your user account allows you to call up your favourite recipes and add others, among other functions.